Bank of America touts AI gains amid industrywide adoption push

This shift from a linear sales funnel to a customer-centric buying journey ensures alignment with digitally empowered buyers, who spend 33% of their time engaging with self-serve content. AI enhances this process by providing granular insights into customer behaviour. For example, predictive analytics platforms like 6sense analyse historical data, demographics, and behavioural patterns to identify high-potential leads.

• Occupations in computer and mathematical fields, office and administrative support, and sales and related professions ranked highest in AI applicability.
• The company deployed automated coding tools to its 17,000 software developers, CEO Brian Moynihan said Wednesday.
• The company pours roughly $13 billion annually into its IT infrastructure, setting aside nearly one-quarter for new technologies this year.
• “We’ve been deliberately evaluating AI platforms to ensure they are secure, ethical, and truly integrate with our technology stack,” Mason said.

One impacted group includes AWS “specialists,” professionals who work closely with customers to develop and scale cloud-based solutions. Consultative selling has always been about acting as a trusted advisor, understanding client needs, and delivering tailored solutions. In the past, salespeople conducted manual research through interviews, market reports, and competitor analysis to uncover pain points. They used carefully crafted questioning techniques to validate scenarios during client interactions, a process that, while effective, was labour-intensive and time-consuming. As a seasoned sales professional, I recall spending hours gathering data from primary and secondary sources to understand a client’s business, a task that required significant effort but was grounded in facts, not merely intuition. AI agents can autonomously perform complex tasks, make decisions and navigate multistep processes.

The AI Market Boom is Real

Apart from identifying AI’s applications, the researchers examined how AI applicability correlates with wages, education levels, and employment patterns. They found that occupations with higher education and wage requirements tend to have higher AI applicability scores. This raises important questions about inequality and skill-biased technological change.

Consultative selling: How AI is transforming B2B sales

Their ability to operate autonomously makes them especially well-suited to insurance use cases, including claims processing, underwriting, policy administration, and risk analysis. Nelissen said the cloud-first strategy had also been important for enabling NAB to quickly adopt new AI platforms as they emerged. “In three years, the Brain now has 220 different ‘actions’ it can prompt a customer about, depending on their situation and needs. These actions can be service related, engagement related or sales and product related. Around 60 per cent of actions are service and engagement focused because being helpful builds trust and trust builds loyalty.

Jobs Are Shifting – Not Just Disappearing

Leading customer service SaaS platform Zendesk has integrated generative AI, specifically OpenAI, to handle customer inquiries autonomously. The company has AI agents analyze tickets, suggest responses and solve complex issues, reducing response times and manual effort. The study also sheds light on how users interact with AI in the real world, including the mismatch between what people expect from AI and what it can actually deliver. In many cases, users asked AI to perform tasks that required judgment or contextual understanding beyond its current capabilities.

• I believe that consultative selling is about being a real human, ensuring buyers feel engaged in a genuine conversation, not a scripted process.
• The study also compared their findings with earlier theoretical predictions about AI’s impact.
• While some jobs are lost, many new ones are born in data, machine learning, and AI system management.
• NVIDIA AI is the world’s most advanced accelerated platform for Agentic AI, and Exxact builds certified systems optimized for it.
• The AI Agents and Tools storefront in AWS Marketplace serves as a centralized catalog for hundreds of AI solutions from trusted AWS Partners.

Agentic AI stands apart from traditional generative AI by carrying out real-time tasks independently, without relying on human prompts. “By consolidating and modernising our data infrastructure into a cloud-native architecture, we’ve unlocked greater agility, scalability, and real-time decision making,” Nelissen said. This second question can be especially important, as costs can vary dramatically based on use cases. Understanding the power of AI agents, giant SaaS providers have implemented this technology into their systems, breaking down silos and creating dynamic workflows. This evolution also means retail workers will need to meet rising customer expectations, as AI-driven personalization becomes the norm both online and in-store. As Agentic AI continues to evolve, it will drive the future of automation and decision-making across every field—from healthcare and cybersecurity to customer service and beyond.

The global AI market is expected to reach trillions of dollars by the 2030s, powered by demand in healthcare, finance, retail, and automation. However, China has taken the lead in academic research and patent filings. Regions like Southeast Asia, Latin America, and the Middle East are also experiencing rapid growth. In retail and finance, AI sorts data, cuts costs, and improves service.

AI’s rapid development is transforming everything from urban traffic management to classroom learning. Staying informed about these changes is no longer optional; it is essential for remaining relevant in a world that is evolving faster than many realize. In a June 17 letter, Jassy had said that the company is significantly ramping up its investment in artificial intelligence. A move, that Jassy said, will transform the company’s operations and impact its workforce.

By transforming static, siloed SaaS tools into intelligent, integrated ecosystems, AI agents empower businesses to operate more efficiently and competitively. Let’s say a user might have to manually export data from Salesforce, import it into Trello, set up notifications and repeat this process for every new deal. This approach is time-consuming and prone to human error and inefficiency, especially as workflows grow in complexity. To harness this potential, businesses need robust, scalable infrastructure—and that’s where NVIDIA’s AI Enterprise platform, combined with Exxact’s certified systems, comes in. Solutions built on NVIDIA NIM, NeMo, and AI Blueprints provide the foundation to formulate, deploy, and scale AI agents across industries.